Returns & Exchanges

At Honkai Shop, we want you to be completely satisfied with your fashion pieces. If your order doesn't meet your expectations, we offer a 30-day return window for items in their original, unworn condition with all tags attached.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.

3

Ship the Package

Attach the provided prepaid shipping label to the outside of your box and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing